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The Customer is CEO :

Massnick, Forler.

The Customer is CEO : how to measure what your customers wants - and make sure they get it. - New York : Amacom, 1997. - xv, 239 p.

ISBN: 0814403468 : KES 400

Subjects--Topical Terms:
Customer services--United States.
Consumer satisfaction--United States.

LC Class. No.: HF5415.5 / .M37

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