The Customer-centered enterprise :
Thompson, Harvey.
The Customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson. - 1st ed. - New York : McGraw-Hill, 2000. - xv, 247 p.
0071352104 :
Customer relations.
The Customer-centered enterprise : how IBM and other world-class companies achieve extraordinary results by putting customers first / Harvey Thompson. - 1st ed. - New York : McGraw-Hill, 2000. - xv, 247 p.
0071352104 :
Customer relations.