The Effect of customer service strategies on customer loyalty (Record no. 16486)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00781cam a22002292 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0000025015 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | OSt |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20170918130020.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140416s xx 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | KABU |
| Transcribing agency | KABU |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | The HF5415.5 |
| Item number | .A35 2016 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Adikha, Lidauli Paul |
| 245 13 - TITLE STATEMENT | |
| Title | The Effect of customer service strategies on customer loyalty |
| Remainder of title | evidence from CIC Insurance Group - Nakuru |
| Statement of responsibility, etc. | Paul Lidauli Adika |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Nakuru : |
| Name of publisher, distributor, etc. | Kabarak University, |
| Date of publication, distribution, etc. | 2016. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xi, 74 leaves |
| 502 ## - DISSERTATION NOTE | |
| Dissertation note | Thesis (MBA) - Kabarak University, 2016. |
| 610 ## - SUBJECT ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | CIC Insurance Group |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer loyalty |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Insurance |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Thesis, Dissertation and Projecs |
| Classification part | The HF5415.5 |
| Item part | .A35 2016 |
| Call number prefix | The |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Kabarak, Main Campus | Kabarak, Main Campus | 18/09/2017 | 1 | The HF5415.5 .A35 2016 c.1 | 027193 | 08/12/2025 | 08/12/2025 | c.1 | 18/09/2017 | Thesis, Dissertation and Projecs | |||
| Library of Congress Classification | Kabarak, Main Campus | Kabarak, Main Campus | 18/09/2017 | The HF5415.5 .A35 2016 c.2 | 027222 | 18/09/2017 | c.2 | 18/09/2017 | Thesis, Dissertation and Projecs | |||||
| Library of Congress Classification | Kabarak, Nakuru City Campus | Kabarak, Nakuru City Campus | 18/09/2017 | KTC The HF5415.5 .A35 2016 c.1 | 027253 | 18/09/2017 | c.1 | 18/09/2017 | Thesis, Dissertation and Projecs |