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Services marketing : integrating customer focus / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.

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TextPublication details: New York : McGraw-Hill, 2013.Edition: 6th edDescription: xxvii, 642 pISBN:

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	General Collection	Kabarak, Main Campus				HD9980.5 .Z45 2013 c. 1 (Browse shelf(Opens below))					Available			017953

Includes bibliographical references and index.

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