TY  - BOOK
AU  - Wright, J. Nevan
AU  - Race, Peter
TI  - The management of service operations
SN  - 1844800513
AV  - HD9980.5 .W75 2004 c. 1
PY  - 2004///
CY  - Austratlia
PB  - South-Western Cengage Learning
KW  - Service industries
KW  - Management
ER  -