TY  - BOOK
AU  - Simiyu,Roselyne N.
AU  - Njanja,Lilly
TI  - Customer satisfaction in five star hotels using servqual model: a case study of sarova hotels 
PY  - 2014///
CY  - Nakuru
PB  - Kabarak University
KW  - Consumer satisfaction
KW  - Evaluation
KW  - Customer services
KW  - Management
ER  -