TY  - BOOK
AU  - Bopp,Richard E.
AU  - Smith,Linda C.
TI  - Reference and information services: an introduction 
SN  - 1563086247 :
PY  - 2001///
CY  - Englewood, CO
PB  - Libraries Unlimited
KW  - Information services
KW  - Reference services (Libraries)
ER  -