Managing with total quality management : theory and practice / Adrian Wilkinson ... [et al.] - Houndmills, basingstoke, hampshire ; London : Macmillan, 1998. - 216 p. ; 24 cm. ISBN: 0333620070 : KES 4,390 Subjects--Topical Terms: Total quality management. LC Class. No.: HD62.15 / .M36