Service management and operations / 
Cengiz Haksever ... [et al.] 
 - 2nd ed. 
 - Patparganj, Delhi :  Pearson Education (Singapore),  2000. 
 - xx, 584 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>8129700271 :  KES 1,080 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .S47 2000