TY  - BOOK
AU  - Goncalves,Karen P.
TI  - Services marketing: a strategic approach 
SN  - 0131065270 :
AV  - HD9981.5 .G66
PY  - 1998///
CY  - Upper Saddle River, NJ
PB  - Prentice Hall
KW  - Service industries
KW  - United States
KW  - Marketing
N1  - Includes bibliographical references and index
ER  -