Massnick, Forler. <br/><br/>
The Customer is CEO :  how to measure what your customers wants - and make sure they get it. 

 - New York :  Amacom,  1997. 
 - xv, 239 p. 
<br/><br/><label>ISBN: </label>0814403468 :  KES 400 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--United States.<br/>Consumer satisfaction--United States.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .M37