TY  - BOOK
AU  - Massnick,Forler
TI  - The Customer is CEO: how to measure what your customers wants - and make sure they get it
SN  - 0814403468 :
AV  - HF5415.5 .M37
PY  - 1997///
CY  - New York
PB  - Amacom
KW  - Customer services
KW  - United States
KW  - Consumer satisfaction
ER  -