TY  - BOOK
AU  - Seybold,Patricia B.
AU  - Marshak,Ronni
AU  - Lewis,Jeffrey M.
TI  - The Customer revolution: how to thrive when customers are in control 
SN  - 0609607723 :
AV  - HF5415.5 .S49
PY  - 2001///
CY  - New York
PB  - Crown Business
KW  - Customer relations
KW  - Branding
ER  -