Balachandran, S. <br/><br/>
Customer-driven services management / 
S. Balachandran. 
 - 2nd  ed. 
 - New Delhi :  Response Books,  2004. 
 - xiii, 304  p. 
<br/><br/><label>ISBN: </label>0761932550 :  KES 845 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Management--India.