TY  - BOOK
AU  - Bayer,Michael
TI  - Computer telephony demystified: putting CTI, media services, and IP telephony to work 
SN  - 0071189157 :
PY  - 2001///
CY  - Boston
PB  - Mcgraw-Hill
KW  - Internet telephony
KW  - TCP/IP (Computer network protocol)
ER  -