Hollins, Bill. <br/><br/>
Managing service operations :  desgn and implementation / 
Bill Hollins and Sadie Shinkins. 
 - 1st  ed. 
 - London :  Sage,  2006. 
 - xii, 299  p. 
<br/><br/><label>ISBN: </label>1412929530 : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.<br/>Service industries--Management.