TY  - BOOK
AU  - Hollins,Bill
AU  - Shinkins,Sadie
TI  - Managing service operations: desgn and implementation 
SN  - 1412929530 :
PY  - 2006///
CY  - London
PB  - Sage
KW  - Production management
KW  - Service industries
KW  - Management
ER  -