Thompson, Harvey. <br/><br/>
The Customer-centered enterprise :  how IBM and other world-class companies achieve extraordinary results by putting customers first / 
Harvey Thompson. 
 - 1st  ed. 
 - New York :  McGraw-Hill,  2000. 
 - xv, 247  p. 
<br/><br/><label>ISBN: </label>0071352104 : 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.