TY  - BOOK
AU  - Hernon,Peter
AU  - Altman,Ellen
TI  - Assessing service quality: satisfying the expectations of library customers 
SN  - 8170005766 :
PY  - 2009///
CY  - New Delhi
PB  - Ess Ess
KW  - Public services (Libraries)
KW  - Evaluation
KW  - United States
ER  -