Assessing service quality : satisfying the expectations of library customers / Peter Hernon and Ellen Altman.
Material type:
TextPublication details: New Delhi : Ess Ess, 2009.Edition: ALA edDescription: xvii, 243 pISBN: - 8170005766 :
| Cover image | Item type | Current library | Home library | Collection | Shelving location | Call number | Materials specified | Vol info | URL | Copy number | Status | Notes | Date due | Barcode | Item holds | Item hold queue priority | Course reserves | |
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General Collection
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Kabarak, Main Campus | Z711 .H47 2009 c. 1 (Browse shelf(Opens below)) | Available | 014859 |
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