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999 _c16486
_d16486
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040 _aKABU
_cKABU
050 _aThe HF5415.5
_b.A35 2016
100 1 _aAdikha, Lidauli Paul
245 1 3 _aThe Effect of customer service strategies on customer loyalty
_bevidence from CIC Insurance Group - Nakuru
_cPaul Lidauli Adika
260 _aNakuru :
_bKabarak University,
_c2016.
300 _axi, 74 leaves
502 _aThesis (MBA) - Kabarak University, 2016.
610 _aCIC Insurance Group
650 0 _aCustomer services
650 0 _aCustomer loyalty
650 0 _aInsurance
942 _2lcc
_cTHE
_hThe HF5415.5
_i.A35 2016
_kThe