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| 999 |
_c17815 _d17815 |
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| 008 | 190706b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a0761947011 | ||
| 040 |
_aKABU _cKABU |
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| 050 |
_aHF5415.5 _b. S96 2003 c. 1 |
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| 100 | _aSzmigin, Isabelle | ||
| 245 |
_aUnderstanding the consumer _cIsabelle Szmigin |
||
| 260 |
_aLondon _bSAGE Publications _c2003 |
||
| 300 | _avi, 202 p. | ||
| 650 |
_aCustomer relations _xManagement |
||
| 650 | _aCustomer services | ||
| 942 |
_2lcc _cBK _hHF5415.5 |
||