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| 005 | 20151217151833.0 | ||
| 008 | 070329s xx 000 0 eng d | ||
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_a9814126225 : _cKES 920 |
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_aKABU _cKABU |
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_aHD9980.5 _b.K87 |
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| 100 | 1 |
_aKurtz, David L. _@0000150681 |
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| 245 | 1 | 0 |
_aServices marketing / _cDavid L. Kurtz, Kenneth E. Clow. |
| 260 |
_aNew York : _bJohn Wiley & Sons, _cc1998. |
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| 300 |
_axxii, 570 p. ; _c24 cm. |
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| 650 | 0 |
_aService industries _xMarketing. _@0000151049 |
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| 650 | 0 |
_aCustomer services. _@0000151055 |
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| 700 | 1 |
_aClow, Kenneth E. _@0000151056 |
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| 908 | _a070329 | ||
| 950 | _@1 | ||
| 999 |
_c5534 _d5534 |
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