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_aKABU _cKABU |
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| 100 | 1 |
_aBalachandran, S. _@0000159537 |
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| 245 | 1 | 0 |
_aCustomer-driven services management / _cS. Balachandran. |
| 250 | _a2nd ed. | ||
| 260 |
_aNew Delhi : _bResponse Books, _c2004. |
||
| 300 | _axiii, 304 p. | ||
| 650 | 0 |
_aCustomer services _xManagement _zIndia. _@0000159538 |
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| 908 | _a071128 | ||
| 950 | _@1 | ||
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