| 000 | 00692nam a22002052 4500 | ||
|---|---|---|---|
| 001 | 0000020805 | ||
| 005 | 20151217152222.0 | ||
| 008 | 111018s xx 000 0 eng d | ||
| 020 | _a0071352104 : | ||
| 040 |
_aKABU _cKABU |
||
| 100 | 1 |
_aThompson, Harvey. _@0000181376 |
|
| 245 | 1 | 4 |
_aThe Customer-centered enterprise : _bhow IBM and other world-class companies achieve extraordinary results by putting customers first / _cHarvey Thompson. |
| 250 | _a1st ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _c2000. |
||
| 300 | _axv, 247 p. | ||
| 650 | 0 |
_aCustomer relations. _@0000151559 |
|
| 852 | 1 | _9p500 KES | |
| 908 | _a111018 | ||
| 950 | _@1 | ||
| 999 |
_c9510 _d9510 |
||