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Customer satisfaction in five star hotels using servqual model :

Simiyu, Roselyne N.

Customer satisfaction in five star hotels using servqual model : a case study of sarova hotels / by Roselyne N. Simiyu. - Nakuru : Kabarak University, 2014. - xi, 55 p.

Subjects--Topical Terms:
Consumer satisfaction--Evaluation.
Customer services--Management.

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