Customer satisfaction in five star hotels using servqual model : (Record no. 1796)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00739nam a22002052 4500 |
| 001 - CONTROL NUMBER | |
| control field | 0000025303 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20151021153303.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 150615s xx 000 0 eng d |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | KABU |
| Transcribing agency | KABU |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Simiyu, Roselyne N. |
| -- | 0000185859 |
| 245 10 - TITLE STATEMENT | |
| Title | Customer satisfaction in five star hotels using servqual model : |
| Remainder of title | a case study of sarova hotels / |
| Statement of responsibility, etc. | by Roselyne N. Simiyu. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc. | Nakuru : |
| Name of publisher, distributor, etc. | Kabarak University, |
| Date of publication, distribution, etc. | 2014. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xi, 55 p. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Consumer satisfaction |
| General subdivision | Evaluation. |
| -- | 0000185860 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| General subdivision | Management. |
| -- | 0000185861 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Njanja, Lilly. |
| -- | 0000185862 |
| 908 ## - PUT COMMAND PARAMETER (RLIN) | |
| Put command parameter | 150615 |
| 950 ## - LOCAL HOLDINGS (RLIN) | |
| -- | 1 |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Kabarak, Main Campus | Kabarak, Main Campus | 21/10/2015 | 2 | HF5415.5 .S56 2014 c. 2 | 018038 | 11/09/2018 | 11/09/2018 | 21/10/2015 | Thesis, Dissertation and Projecs |