Your search returned 16 results.

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Services marketing : integrating customer focus / Valarie A. Zeithaml, Mary Jo Bitner. by

Edition: 3rd ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Boston : Irwin/McGraw-Hill, 2003

Availability: Items available for loan: Kabarak, Main Campus (3)Collection, call number: HD9980.5 .Z45 2003 c.1, ... Kabarak, Nakuru City Campus (1)Collection, call number: HD9980.5 .Z45 2003.

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Services marketing and management / B. Balaji. by

Balaji, B

Edition: 2nd Rev. ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi : S. Chand, 2006

Availability: Items available for loan: Kabarak, Main Campus (2)Collection, call number: HD9980.5 .B35 2006 c. 2, ... Kabarak, Nakuru City Campus (1)Collection, call number: HD9980.5 .B35 2006 c. 1.

Customer satisfaction in five star hotels using servqual model : a case study of sarova hotels / by Roselyne N. Simiyu. by

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Nakuru : Kabarak University, 2014

Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HF5415.5 .S56 2014 c. 2.

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Services marketing / David L. Kurtz, Kenneth E. Clow. by

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : John Wiley & Sons, c1998

Availability: Items available for loan: Kabarak, Main Campus (3)Collection, call number: HD9980.5 .K87, ...

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The Customer is CEO : how to measure what your customers wants - and make sure they get it. by

Massnick, Forler

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : Amacom, 1997

Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HF5415.5 .M37.

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Measuring customer satisfaction / Richard F. Gerson. by

Gerson, Richard F

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi : Viva Books, 2004

Availability: Items available for loan: Kabarak, Main Campus (2)Collection, call number: HF5415.5 .G47, ...

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Customer-driven services management / S. Balachandran. by

Balachandran, S

Edition: 2nd ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New Delhi : Response Books, 2004

Availability: Items available for loan: Kabarak, Main Campus (2)Collection, call number: HF5415.5 .B35 2004 c. 1, ...

Smarter selling : Next generation sales stragegies to meet your buyer's needs - every time / Keith Dugdale, David Lambert. by

Edition: 1st ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Harlow, England : Prentice Hall, 2007

Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HF5438.25 .D84 2007 c.1.

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How to win & retain customers / Murori Kiunga. by

Kiunga, Murori

Edition: 1st ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Nairobi : Queenex, 2010

Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HF5415.5 .K58 2010 c. 1.

10.

Services marketing : integrating customer focus / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler. by

Edition: 6th ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: New York : McGraw-Hill, 2013

Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HD9980.5 .Z45 2013 c. 1.

11.

Factors influencing adoption of information communication technology among small and medium enterprises in Nairobi county (Kenya) / Michael Mundia Nyamu. by

Nyamu, Michael Mundia

Edition: 1st ed.

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: kenya : Kabarak University, 2014

Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HF5415.5 .N99 2014 c.1.

12.

Customer satisfaction in five star hotels using servqual model : a case study of sarova hotels / by Roselyne N. Simiyu. by

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Nakuru : Kabarak University, 2014

Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: HF5415.5 .S56 2014 c. 1.

13.

Effects of enterprise resourc factors on the level of adoption of E- commerce strategy among small and medium enterprises in Kericho county -Kenya by Bii John Kiplang'at by

Kiplang'at, Bii John

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: 2016

Availability: Items available for loan: Kabarak, Main Campus (1)Collection, call number: The HF5415.5 .B55 2016 C.1.

14.

The Effect of customer service strategies on customer loyalty evidence from CIC Insurance Group - Nakuru Paul Lidauli Adika by

Adikha, Lidauli Paul

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Nakuru : Kabarak University, 2016

Dissertation note: Thesis (MBA) - Kabarak University, 2016.

Availability: Items available for loan: Kabarak, Main Campus (2)Collection, call number: The HF5415.5 .A35 2016 c.1, ... Kabarak, Nakuru City Campus (1)Collection, call number: KTC The HF5415.5 .A35 2016 c.1.

15.

Services marketing / K. Rama Mohana Rao by

Rao, K. Rama Mohana

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: India Dorling Kindersley 2011

Availability: Items available for loan: Kabarak, Main Campus (3)Collection, call number: HD9980.5 .R36 2011 c. 1, ...

16.

Understanding the consumer Isabelle Szmigin by

Szmigin, Isabelle

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: London SAGE Publications 2003

Availability: Items available for loan: Kabarak, Main Campus (2)Collection, call number: HF5415.5 . S96 2003 c. 1, ...

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Your search returned 16 results.